ITIL Foundation

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About ITIL Foundation

ITIL is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.

Logixpedia is a globally recognized brand of Brain4ce Education Solutions, an Accredited Training Organization(ATO) registered with Peoplecert

ITIL Progression

ITIL is a most sought after certification that that holds global recognition. ITIL offers three levels of certification.

i. Foundation level

ii. Intermediate &

iii. Managing Across Life Cycle (MALC).

The Intermediate level has 2 streams called - Service Life Cycle (SLC) and Service Capabilities (SC).

The SLC stream comprises of five modules. They are:

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operations

5. Continual Service Operations

Course Objectives

1. Understand the ITIL 2011 qualification scheme

2. Explain the best practices of Service Management

3. Describe Service Lifecycle

4. Identify key principles and models of ITIL 2011

Who should go for this course?

This course is designed for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course.

Why learn ITIL?

ITIL Foundation certificate in IT Service Management is for candidates wanting to understand how ITIL framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Benefits: Certification in ITIL has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.


Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL credits is a prerequisite

Which Case-Studies will be a part of the Course?

There will be several exercises done during the training. This will call for involvement of all the participants. They should discuss among each other, work as a team and then present it. This reinforces learning. Trainer will also present Real Life Industry Examples.

1. Service Management as Practice

Learning Objectives - In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Why ITIL is the Best Practice, Processes, Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders

2. Service Strategy

Learning Objectives - In this module, 'the end in mind' is visualized and provides direction to subsequent lifecycle stages to carry out the guidelines and procedures in delivering the IT services. On completion of this module, you have to take an exercise that would reinforce learning

Topics - Governance, Risks, Budget, strategic Assets, Utility & Warranty, Characteristics of value, are some of the key concepts that is discussed apart from the purpose, objectives, scope of the following processes viz., Service Portfolio Management; Financial Management; Business Relationship Management.

3. Service Design

Learning Objectives - In this module, you will get into meticulous details and plans to deliver the service as required by the strategy. A significant document called the Service Design Package (SDP) is prepared in this phase which is then passed onto Service Transition for execution. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Four Ps of Service Design, Service Design Package, Five Aspects of Service Design are covered in this phase. Planning for Availability, Capacity, Continuity, Security, managing suppliers and agreements, design to measure IT services are covered in the relevant processes.

4. Service Transition

Learning Objectives - In this module, you be guided on managing changes in a controlled manner; build, test & deploy the change into production, control IT assets & effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - Different types of changes, CAB meetings, Remediation planning, Configuration Management System, CMDB, DML will be covered through Change Management, Service Asset Configuration Management, Release & Deployment, Service Knowledge Management Processes

5. Service Operation

Learning Objectives- IIn this module, you will be guided on the day to day management of IT Service Operations. This is where the value is seen by the customers and several processes and function activities are measured with the parameters defined in the Service Level Management. This is also a phase where in improvements keep happening to ensure that the services delivered are effective and efficient. This phase is where Strategy, Design & Transition stages are tested. Stability and day-to-day operations are managed the way business wants. On completion of this module, you have to take an exercise that would reinforce learning.

Topics - WSupplier management, monitoring & measuring operational activities, different types of Events, meaning of Incidents, how are Problem different from Incidents, incident model, problem model, different types of Events and its meaning, Request Fulfillment model, different types of Service Desk, roles of Technical & Application Management.

6. Continual Service Improvement (CSI)

Learning Objectives- In this module, you will focus on making changes to suit the changing business needs, continually monitor and measure services against the Service Level Management. Proactively look for bringing improvements to the service delivered cost effectively and efficiently. On completion of this module, you have to take an exercise that would reinforce learning.

Topics -Vision to Measurement, Critical Success Factors, Key Performance Indicators, Deming's Plan, Do, Check & Act, CSI model & Seven Step Improvement Process.

7. Mock Examination

Learning Objectives - In this module, there will be 2 sets of AXELOS mock exam based on final certification model.

Jonathon Smith

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Answer all of your questions

For your practical work, we will help you setup Totaleducator Virtual Machine in your System. This will be a local access for you. The required installation guide is present in LMS.

As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away

Yes! Soon after enrolling you have lifetime access to the course materials.

Totaleducator is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don't guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

This is a simple scripting language and thus there is no need for any knowledge in Java

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