ITIL Intermediate (CSI) Certification and Training

Enroll Now
Pay Now

Course Description 
ITIL Intermediate Continual Service Improvement Certification is an intermediate level certification offered to professionals within the ITIL qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Continual Service Improvemen tpublication. Logixpedia brings ITIL Intermediate CSI certification training that allows one to prepare for the ITIL CSI exam in the comfort of their own place and/or in a Classroom learning environment. 
On demand Virtual training program is designed to help aspiring professionals earn Agile Certification (PMI-ACP) and empower the current & future project managers to demonstrate their level of professionalism in agile principles, practices, tools and techniques. This course is taught by trainers who have years of experience in training and who have been practicing Agile Project Management with some of the top IT organizations

What are the course objectives?
At the end of Logixpedia’s training in ITIL Intermediate CSI, you will be able to:

• Define continual service improvement

• Describe continual service improvement principles and processes

• Explain continual service improvement methods and techniques

• Implement continual service improvement

• Define strategies for challenges, CSFs, and risk factors

What are the career benefits of this course?

Logixpedia’s ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement, and all its related activities. According to some of the leading job websites, ITIL Intermediate CSI Certification is a pre-requisite for many key roles in the IT sector. Certified professionals can expect roles such as Service Delivery Team Member, Manager, or Head, Team Lead—Infrastructure, Senior Executive, Manager, Head—IT and many more. Certified professionals in this field are in high-demand and their job prospects grow in keeping with their certification levels. Certified professionals in ITIL Intermediate CSI field are highly paid for their skills and expertise in the industry. According to recent surveys by, the median salary for certified professionals in this field is $98,619.

Who should take this course?

The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to:

• Chief information officers (CIOs)

• Chief technology officers (CTOs) • Service designers

• IT architects

• IT planners

• IT consultants

• IT audit managers

• IT security managers

1. Introductory Lesson

2. Introduction to Continual Service Improvement

3. Continual Service Improvement Principles

4. Continual Service Improvement Processes

5. Organizing for Continual Service Improvement

6. Technology Consideration

7. Implement Continual Service Improvement

8. Challenges, Critical Success Factors and Risks

9. Summary Case Studies Exam Preparation and Directed

Jonathon Smith

Wordpress Teacher

Answer all of your questions

The duration of the exam is 90 minutes.

The ITIL Intermediate CSI exam consists of multiple choice questions with eight questions per paper and is closed book. A candidate has to get 28 marks out of an available 40 to pass (that is, 70%). The ITIL Intermediate Exam can be taken online from any country or at a Local Test Centre such as Logixpedia. On registering for the exam, candidates will receive a confirmation email. After verification of their ITIL credentials, candidates can schedule their exam online. For taking the exam online, a webcam isr equired. For the ITIL credentials verifications, candidates are required to furnish a copy of their ITIL Foundation certificate as well as the course completion certificate for the ITIL Intermediate level training.

Candidates are required to furnish a copy of their ITIL Foundation certificate during registration for the Intermediate level exam.

Totaleducator follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

On completing the ITIL Intermediate CSI Certification Training from Logixpedia, you will get a course-completion certificate. The main certification can be obtained by appearing for the exam.

Customer Reviews