ITIL Intermediate (SS) Certification and Training

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Course description
ITIL SS training from totaleducator, covering the risks and success factors of IT services, ensures that you clear the ITIL SS exam in the first attempt. The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, which is also a part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module is to impart, test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication.

What are the course objectives?

By the end of ITIL SS certification training you will:

  • Understand the purpose, principles and processes in service strategy
  • Explain governance in terms of service strategy
  • Identify how to organize for service strategy
  • Define the technological considerations in service strategy
  • Explain the implementation of service strategy
  • Identify challenges, critical success factors and risks
  • Create and operate customer-focused ITIL service strategies

Who should take this course?

ITIL SS certification is an essential requirement for professionals who need understanding of management-level concepts and core information of the supporting activities within service strategy

1. Introductory Lesson

2. Introduction to Service Strategy

3. Service Management as a Practice

4. Service Strategy Principles

5. Service Strategy Processes

6. Service Strategy, Governance, Architecture

7. Organizing for Service Strategy

8. Technology Considerations

9. Implementing Service Strategy

10. Challenges, Critical Success Factors and Risks

11. Summary and Directed studies

Jonathon Smith

Wordpress Teacher

Answer all of your questions

You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

Yes. The exam fee is included in the course fee.

The ITIL SS Exam has a total of 8 scenario based Multiple choice gradient score questions. The duration of the exam is 90 minutes.

After successful completion of the training, you will be awarded the course completion certificate along with the 30 hours PDU certificate from Totaleducator. Once you successfully clear the ITIL SS Certification exam, you will also receive the certification from Exam Body.

Our ITIL SS course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

Contact us using the form on the right of any page on the Totaleducator website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

Not at this time. The PMI-RMP exam is currently available only in English. Translations will be considered at a future date.

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