ITIL Intermediate (ST) Certification and Training

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Course Description 
The Service Transition (ST) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

totaleducator training programme for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers

The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL Service Lifecycle.

Why is the certification most sought-after?

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

The ITIL Intermediate Service Transition module is worth three credits among the 17 credits required to qualify for the Managing Across the Lifecycle module. The demand for certified professionals in this module is increasing at a faster pace and there are more than 10,000 certified professionals, across the world.

Currently, there are approximately 4000 professionals across the globe who are certified in Lean Six Sigma Black Belt.

What are the career benefits of this course?

An ITIL certifications helps IT professionals add weight to their profile, and typically 40% more compared to their non-certified peers. The ST module of the ITIL Intermediate Level enables candidates to:

  • Understand how to plan and manage the transition to using new or revised resources
  • Understand and manage changes to IT services in line with business strategy and customer expectations
  • Identify the role of service transition in flexible change management and improvement of service delivery

The ITIL Service Transition qualification demonstrates the IT professional’s understanding of how service transition can be applied to other stages of the IT Service lifecycle and have an impact on decisions taken during service strategy and service operations. According to recent surveys by, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

What are the course objectives?

At the end of totaleducator training in ITIL Intermediate ST training, you will be able to:

  • Describe the purpose, principles and processes in service transition
  • Identify how to manage people through service transitions
  • Identify how to organize for service transition
  • Define the technological considerations in service transition
  • Identify how to implement and improve service transition
  • Identify challenges, critical success factors and risks

Who should take this course?

The ITIL Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:

  • Chief Information Officers (CIOs)t
  • Chief Technology Officers (CTOs)
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

1. Introductory Lesson

2. Introduction to Service Transition

3. Service Transition Principles

4. Service Transition Processes

5. Managing people through Service Transition

6. Organizing for Service Transition

7. Technology Considerations

8. Implementing and improving Service Transition

9. Challenges, Critical Success Factors and Risks

10. Summary, case studies, exam preparation and directed

Jonathon Smith

Wordpress Teacher

Answer all of your questions

You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

1. Visa debit/credit card

2. American express and Diners club card

3. Master Card, or

4. Through PayPal

You will have access to the online e-learning and practice tests along with the training.

Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

Please raise a request via our Help and Support portal to have your issue resolved.

Contact us using the form on the right of any page on the Totaleducator website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

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