ITIL V4 Foundation

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About ITIL Foundation

ITIL is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.

ITIL Progression

ITIL is a most sought after certification that that holds global recognition. ITIL offers three levels of certification.

i. Foundation level

ii. Intermediate &

iii. Managing Across Life Cycle (MALC).

An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System.

The key concepts and value of IT service management to IT service providers and their customers.

How the ITIL guiding principles can help organizations adopt and adapt service management.

The activities of the service value chain, and how they interconnect.

The purpose and key terms of 18 ITIL practices and the 7 essential practices.

How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry.

How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams.

Course Outline

1. Understand the ITIL 2011 qualification scheme

2. Explain the best practices of Service Management

3. Describe Service Lifecycle

4. Identify key principles and models of ITIL 2011

Who should go for this course?

This course is designed for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working within an organization that have adopted ITIL, they need to be informed about and thereafter contribute to an ongoing service improvement program. CIOs, IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners can take this course.

Why learn ITIL?

ITIL Foundation certificate in IT Service Management is for candidates wanting to understand how ITIL framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Benefits: Certification in ITIL has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.

Prerequisites

Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency can take this course. Knowledge in IT is sufficient for the Foundation course. ITIL Foundation certification is prerequisite to intermediate course. For MALC, 17 ITIL credits is a prerequisite

Which Case-Studies will be a part of the Course?

There will be several exercises done during the training. This will call for involvement of all the participants. They should discuss among each other, work as a team and then present it. This reinforces learning. Trainer will also present Real Life Industry Examples.

ITIL 4 Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL4
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL4

The ITIL 4 Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL4 SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

Jonathon Smith

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Answer all of your questions

For your practical work, we will help you setup Totaleducator Virtual Machine in your System. This will be a local access for you. The required installation guide is present in LMS.

As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away

Yes! Soon after enrolling you have lifetime access to the course materials.

Totaleducator is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don't guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

This is a simple scripting language and thus there is no need for any knowledge in Java

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