ITIL® Intermediate SO Certification Training

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Course description
The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

Logixpedia ITIL Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL SO exam in the comfort of their own place and/or in a Classroom learning environment

Why is this certification most sought-after?

ITIL Intermediate SO Certification is an intermediate level certification offered to IT professionals who qualify the ITIL Service Operation exam. This certification helps professionals in successfully managing the performance of their services and products and also in increasing the quality of IT Service Management

ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

What are the course objectives?

After completing this course, you will be able to:

  • Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the Operational Activities in other Lifecycle Stages
  • Explain how Service Operation (SO) is organized and how its functions are structured
  • List the challenges, critical success factors and risks associated with Service Operations

What are the career benefits of this course?

The demand for certified professionals in the SO module of ITIL is growing enormously in the global market. Certified professionals can expect different roles such as Service Delivery Manager, Incident Manager, Service Engineer, and Quality Consultant.

Professionals with ITIL Intermediate SO Certification earns 40% higher salary as compared to non-certified peers. According to the recent surveys by, the average median salary of certified professionals in this field is $81,418 per year.

Who should take this course?

The target group of the ITIL Intermediate SO Certificate includes, but is not restricted to:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

1. Introductory Lesson

2. Introduction to Service Operation

3. Service Management as a Practice

4. Service Operation Principles/p>

5. Service Operation Processes

6. Service Operation , Governance, Architecture

7. Organizing for Service Operation

8. Technology Considerations

9. Implementing Service Strategy

10. Challenges, Critical Success Factors and Risks

11. Summary and Directed studies

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