ITIL® Intermediate SD Certification Training

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Course description
The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management. Logixpedia’s training program for the ITIL Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization

Why is this certification most sought-after?

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:

  • productivity
  • Optimize costs
  • Improve customer experience
  • Find a common language for service management
  • Gain a competitive edge
  • Build customer trust in the organization

ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles

Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, and Service Portfolio Manager.

What are the course objectives?

At the end of Logixpedia’s training in ITIL Intermediate SD training, you will be able to:

  • Understand the purpose, principles and processes in service design
  • Identify technology-related activities and considerations in service design
  • Identify how to organize, implement and improve service design
  • Identify challenges, critical success factors and risks

What are the career benefits of this course?

An ITIL certifications helps IT professionals add weight to their profile and typically earn 40% more compared to their non-certified peers. The SD module of the ITIL Intermediate Level enables candidates to:

  • Understand the purpose, principles and processes of service design
  • Identify how to organize and implement design as part of overall service management
  • Understand the use of leading edge IT capabilities to provide the best service and maximize value to the organization
  • Identify how service design relates to other stages of the ITIL Service Lifecycle

The ITIL Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent surveys by, the average annual salary of the certified professionals in this field ranges from $80,000 to $90,000.

1. Introductory Lesson

2. Introduction to Service Design

3. Service Design Principles/p>

4. Service Design Processes

5. 5. Service Design Technology related activities

6. Organizing for Service Design

7. Technology Considerations

8. Implementing Service Strategy

9. Challenges, Critical Success Factors and Risks

10. Summary and Directed studies

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